We've Got You Covered - American Express Vacations Benefits
We've Got You Covered
American Express Vacations has you covered with a menu of exciting benefits and services available with every booking.
  • At Your Service
  • Cardmember Exclusives
  • Vacation Benefits
We’ve Got You Covered! At Your Service
American Express Vacations provides best-in-class services and expert assistance:
  • AEV Plan-Ahead Services
  • Cancel for Any Reason and Travel Protection Plan
  • 24/7 Customer Care Group
American Express Vacations Plan-Ahead Services 1

If you would like us to make any pre-trip arrangements or appointments, our exclusive and complimentary vacation concierge department, AEV Plan-Ahead Services, can make them on your behalf, at no extra cost to you. Pre-trip services include, but are not limited to:

Pre-trip services include, but are not limited to:

  • Making dining reservations
  • Arranging private tours and transfers
  • Securing golf tee times
  • Reserving children’s services including babysitting
  • Making spa & salon appointments
Cancel for Any Reason and Travel Protection Plan
Our Cancel for Any Reason and Travel Protection Plan means exactly what it says. No hassles, no worries - a plan that we believe is the best in the industry. And now children can be covered at a lower price. Unlike other travel protection plans, our Plan provides clients with a full refund in the event you need to cancel your trip for any reason, right up to the original scheduled flight departure time. The complete package is covered, including airfare regardless of ticketing penalties or airline regulations, if cancelled prior to departure.

The Cancel for Any Reason and Travel Protection Plan includes:

Section I - Cancel For Any Reason Waiver*

  • Reimburses you for any cancellation penalties incurred if you cancel your trip FOR ANY REASON prior to your originally scheduled flight departure time. American Express Vacations will refund your money in full, with the exception of the cost of the plan.

Section II - Travel Protection Plan insurance - underwritten by Stonebridge Casualty Insurance Company, an AEGON company; Columbus, OH; NAIC # 10952**

  • Trip Interruption: Up to total trip cost: Reimburses the unused, non-refundable portion of your land/sea arrangement plus the cost of additional airfare or change fees to original airfare to return home or catch up to your trip should you need to interrupt your trip due to an illness, injury or death to yourself, a traveling companion or covered family member.
  • Medical Expenses: Up to $5,000: Reimburses you for doctor and hospital charges should you become ill or injured during your trip.
  • Baggage/Personal Effects: Up to $800: Reimburses you should your baggage or personal effects become lost, stolen or damaged while traveling.
  • Bag Delay: Up to $100: Reimburses you for the purchase of necessary personal items should your bags be delayed by the airline for more than 24 hours during your trip.

View the full terms and conditions

24/7 Customer Care Group
While you are on your vacation, rest assured that our dedicated customer care specialists are available 24/7 to answer any of your travel-related issues and concerns. We can also assemble alternate travel arrangements due to weather-related circumstances or other instances.

We’ve Got You Covered! Cardmember Exclusives
If you book your vacation on your American Express® Card, you can take advantage of our exclusive Cardmember benefits including:

Global Assist ® Hotline
The 24/7 Global Assist Hotline, available for all American Express Cardmembers, offers an assortment of travel emergency services such as helping locate lost luggage, offering paid emergency translation services, prescription replacement assistance, giving referrals to physicians and lawyers and providing emergency cash wires in the event of lost or stolen wallet. Cardmembers can call (715) 343-7977 collect from outside the U.S.

We’ve Got You Covered! Vacation Benefits

American Express Vacations has negotiated the following vacation benefits exclusively for you!

  • Door-to-Door Luggage Delivery
  • Next Vacation Bonus!
  • Next Vacation Bonus! Friends & Family
  • Babies Travel Lite
  • Park 'N Fly
Door-to-Door Luggage Delivery 2
You can avoid the hassle of carrying, checking and claiming luggage by having your bags sent ahead of time! American Express Vacations has partnered with Luggage Forward, a luggage delivery service that will pick up your bags from your home and have them waiting at your hotel. All American Express Vacations clients receive an exclusive offer of 10% off all orders with Luggage Forward. You can ship luggage, golf clubs, bicycles, scuba gear, skis, baby strollers, car seats and more, either round-trip or one way to any destination that we sell. www.luggageforward.com/aev
Next Vacation Bonus! 3
American Express Vacations' Next Vacation Bonus! reminds you that it's never too early to plan your NEXT vacation! When you book any 3-night minimum stay vacation package, you will automatically receive a $50 certificate toward the purchase of your next American Express Vacations air/land package. The future booking must be purchased with Cancel For Any Reason Travel Protection Plan, be valued at $1,000 or more per person, and take place within 365 days of the original qualifying travel date.
Next Vacation Bonus! Friends & Family 3
Any friend of yours is a friend of ours… American Express Vacations' Next Vacation Bonus! Friends & Family program allows you to award your loved ones with a $50 credit towards their own American Express Vacations trip whether they travel with you or on their own.
Babies Travel Lite4

Vacations with babies and toddlers are now easier than ever thanks to American Express Vacations' online service partner, Babies Travel Lite. You can simply place your order with them and they will make sure all of your baby supplies are waiting for you at your hotel when you arrive – with a 10% discount with American Express Vacations! Available to both domestic and international destinations. You can also send home any unused baby products using the "Ship It Home" option for $5.
www.babiestravellite.com/aev

Park 'N Fly5

American Express Vacations has partnered with Park 'N Fly Network, a leader in off-site airport parking, to offer you savings of up to 50% vs. on-airport rates when you reserve your airport parking space in advance.
www.pnf.com/partners/25671/

Terms and Conditions: 1Charges may apply for certain activities. No charge for American Express Plan–Ahead Services. Cancellation and change penalties apply to these arrangements. Details will be provided upon request. 2Savings applies to Luggage Forward's Express, Priority, Standard and International services. Orders booked online shall not be binding until accepted by Luggage Forward. For full Terms of Service, visit www.luggageforward.com/aev. 3Valid for redemption for future travel, only after a booked and traveled 3-night minimum American Express Vacations air & land or land-only package purchase. $50 is good toward any future American Express Vacations 3-night minimum package purchased with travel protection, valued at $1,000 or more per person. Purchase of travel protection does not count towards the $1,000 minimum per person requirement. May not be combined with other discounts or offers. Maximum one allowed per room, per booking. Not transferable and cannot be redeemed for cash. Will not be replaced if it is lost or stolen. Void where taxed, prohibited or restricted by law. Must be redeemed within 365 days from date of departure along with initial payment. Promotional offer may be discontinued or revised without notice. Must be 21 years or older to redeem. Bonus not available at Sandals or Beaches Resorts. Must travel the entire original length of stay for original booking with no adjustments made to the booking. Fulfillment is managed by American Express Vacations' accounting department. For additional information, please contact your American Express travel counselor. Certificate will arrive in your travel documents. 4International shipments are subject to the customs regulations of the destination country and many have restrictions that apply to baby products. In addition, most international orders are subject to customs duty, taxes and/or other fees. For full terms and conditions, please visit www.babiestravellite.com/aev. Other terms, conditions, and restrictions apply. 5Rates can change at any time. Rates and savings vary by location. At some airports, the rate may exceed 50% off. American Express Vacations is not liable for the actions or inactions of Park 'N Fly Network. Not responsible for errors or omissions in the posting of this page. CST# 1022318-10, Washington UBI#600 469 694, ML#1192, TA 002 Registered Iowa Travel Agency, NV# 2001-0126.