American Express Vacations has you covered with a menu of exciting benefits and services available with every booking.

• At Your Service
• Cardmember Exclusives
• Vacation Benefits

We’ve Got You Covered! At Your Service

American Express Vacations provides best-in-class services and expert assistance:

• AEV Plan-Ahead Services
• Cancel for Any Reason and Travel Protection Plan
• 24/7 Customer Care Group
• It’s Easy Passport Services
• Door-to-Door Luggage Delivery

If you would like us to make any pre-trip arrangements or appointments for you, our exclusive and complimentary vacation concierge department, AEV Plan-Ahead Services, can make them on your behalf, at no extra cost to you.
Pre-trip services include, but are not limited to:

• Making dining reservations
• Arranging private transfers
• Securing golf tee times
• Registering children for on-site Kid's Club
• Reserving children’s services including babysitting
• Confirming items on request
• Making spa & salon appointments

Simply ask your American Express travel counselor to place your request.

Our Cancel for Any Reason and Travel Protection Plan means exactly what it says. No hassles, no worries - a plan that we believe is the best in the industry. And now children can be covered at a lower price. Unlike other travel protection plans, our Plan provides your enrolled clients with a full refund in the event they need to cancel their trip for any reason, right up to the original scheduled flight departure time. The complete package is covered, including airfare regardless of ticketing penalties or airline regulations, if cancelled prior to departure.

The Cancel for Any Reason and Travel Protection Plan includes:

Section I - Cancel For Any Reason Waiver*

• Reimburses you for any cancellation penalties incurred if you cancel your trip FOR ANY REASON prior to your originally scheduled flight departure time. American Express Vacations will refund your money in full, with the exception of the cost of the plan.

Section II - Travel Protection Plan insurance - underwritten by Stonebridge Casualty Insurance Company, an AEGON company; Columbus, OH; NAIC # 10952**

• Trip Interruption: Up to total trip cost: Reimburses the unused, non-refundable portion of your land/sea arrangement plus the cost of additional airfare or change fees to original airfare to return home or catch up to your trip should you need to interrupt your trip due to an illness, injury or death to yourself, a traveling companion or covered family member.
• Medical Expenses: Up to $5,000: Reimburses you for doctor and hospital charges should you become ill or injured during your trip.
• Baggage/Personal Effects: Up to $800: Reimburses you should your baggage or personal effects become lost, stolen or damaged while traveling.
• Bag Delay: Up to $100: Reimburses you for the purchase of necessary personal items should your bags be delayed by the airline for more than 24 hours during your trip.

View the full terms and conditions

While you are on your vacation, rest assured that our dedicated customer care specialists are available 24/7 to answer any of your travel-related issues and concerns. We can also assemble alternate travel arrangements due to weather-related circumstances or other instances.

American Express Vacations has joined with an innovative, nationally respected U.S. passport expediting service that can provide you with last minute passports, travel visas, birth certificates or other vital documents up to one day before departure. You must call (866) ITS-EASY and identify yourself as an American Express Vacations customer to receive 10% off It’s Easy’s processing fees.

You can avoid the hassle of carrying, checking and claiming luggage by having your bags sent ahead of time! American Express Vacations has partnered with Luggage Forward, a luggage delivery service that will pick up your bags from your home and have them waiting at your hotel. All American Express Vacations clients receive an exclusive offer of 10% off all orders with Luggage Forward. You can ship luggage, golf clubs, bicycles, scuba gear, skiis, baby strollers, car seats and more, either round-trip or one way to any destination that we sell.  www.luggageforward.com/aev

We’ve Got You Covered! Cardmember Exclusives
If you book your vacation on your American Express® Card, you can take advantage of our exclusive Cardmember benefits including:

Cardmember Annual Travel Benefit
Global Assist ® Hotline

For Cardmembers in good standing, if you book a qualifying vacation package of $3,000 or more, you are eligible to receive a $100 statement credit. This is only available one time per Card account per calendar year.

Global Assist ® Hotline
The 24/7 Global Assist Hotline, available for all American Express Cardmembers, offers an assortment of travel emergency services such as helping locate lost luggage, offering paid emergency translation services, prescription replacement assistance, giving referrals to physicians and lawyers and providing emergency cash wires in the event of lost or stolen wallet. Cardmembers can call (715) 343-7977 collect from outside the U.S.

We’ve Got You Covered! Vacation Benefits
American Express Vacations has negotiated the following vacation benefits exclusively for you!
Global Cell Phones & Virtual Vacation Journal
Global Calling Plan & Voicemail
Online Travel Vault
Next Vacation Bonus!
Next Vacation Bonus! Friends & Family

American Express Vacations wants to make sure you are well connected on your vacation.
You can choose either:

• Complimentary global cell phone rental, or
• $39 global cell phone – theirs to keep (includes $10 call credit)

Both cell phone options come with discounts of up to 70% on calls to the U.S., free incoming calls and a free online travel journal which allows you to create a blog and virtual map of your vacation and upload text and pictures directly from your cell phones. www.ekit.com/aev

All American Express Vacations clients receive a private global voicemail account where friends and family can leave free messages and access important travel advisories and updates from us from almost anywhere in the world. Other benefits include a calling plan that saves up to 70% on calls with 10 minutes free call time and an additional $5 with every $20 worth of calls purchased. www.ekit.com/aev

All American Express Vacations clients have access to an online travel vault which safely and securely stores all their important travel documents including passport information, credit card numbers and/or travel itinerary, in the event they get lost or stolen while on vacation. www.ekit.com/aev

American Express Vacations’ Next Vacation Bonus! (formerly known as the Alumni Program) reminds you that it’s never too early to plan your NEXT vacation! When you book any 3-night minimum stay vacation package, you will automatically receive a $50 certificate toward the purchase of your next American Express Vacations air/land package. The future booking must be purchased with Cancel For Any Reason Travel Protection Plan, be valued at $1,000 or more per person, and take place within 365 days of the original qualifying travel date. Any friend of you is a friend of ours… American Express Vacations’ Next Vacation Bonus! Friends & Family program allows you to award your loved ones with a $50 credit towards their own American Express Vacations trip whether they travel with you or on their own.